Privacy Policy

Grant Scout is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use GrantScout.ca.

1. Information We Collect

When you use Grant Scout, we may collect the following information:

• Your name / Your organization’s name
• Your email address
• Your IP address and basic website usage information
• Industry, business, or organization information that you choose to provide
• Account and subscription-related information

We only collect information that is reasonably necessary to provide, manage, and improve our services.

2. Payment Information

Grant Scout uses Stripe, Inc. Financial Services to process payments and manage subscriptions. Grant Scout does not collect, store, or have access to your credit card, banking, or financial payment details.

Payment information is collected and processed directly by Stripe in accordance with Stripe’s own privacy and security practices.

3. How We Use Your Information

We may use your information to:

• Create and manage your account
• Provide access to Grant Scout services
• Process subscriptions and billing through Stripe
• Communicate with you about your account, support requests, updates, or service changes
• Improve our website, services, and customer experience
• Maintain security and prevent misuse of the website
• Comply with legal and regulatory obligations

4. Where Your Data Is Stored

Grant Scout stores customer account and service-related data on Canadian servers.

Some third-party service providers, including Stripe and Google, may process or store certain information outside of Canada. When information is handled by these service providers, it is subject to their own privacy practices and applicable laws.

5. Email and Communications

Grant Scout uses Google email services for business communications. If you contact us by email, we may retain your name, email address, and message history for customer service, recordkeeping, and operational purposes.

6. Sharing of Information

Grant Scout does not sell your personal information.

We may share limited personal information with trusted service providers only when necessary to operate our website and services, including payment processing, email communication, hosting, analytics, security, or customer support.

We may also disclose personal information if required by law, regulation, legal process, or government request.

7. Cookies and Website Data

GrantScout.ca may use cookies or similar technologies to operate the website, maintain user sessions, understand website traffic, improve performance, and support security.

You can adjust your browser settings to block or delete cookies, but some parts of the website may not function properly if cookies are disabled.

Grant Scout uses Google Analytics to help understand website traffic and usage patterns, and where available, IP anonymization or similar privacy-enhancing settings are enabled to limit the collection or use of full IP address information.

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

No online service can guarantee complete security, but we take reasonable steps to protect the information we collect.

9. Retention of Information

We retain personal information only for as long as reasonably necessary to provide our services, manage accounts, meet legal or accounting obligations, resolve disputes, and maintain business records.

10. Accessing or Updating Your Information

You may request access to, correction of, or deletion of your personal information by contacting us.

Certain information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

11. Your Consent

By using GrantScout.ca, creating an account, or providing personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

You may withdraw consent where permitted by law, although doing so may limit your ability to use some or all of our services.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, you can contact us through our support network by emailing [email protected].